Area Code Control — With Area Code Control, you can offer all your customers 1 toll-free number even though you have operations in different regions of the country. When customers call, they are routed to the answer center located in the region where the call originates.
Area Code/Exchange Control — You can pinpoint a caller's exchange with this feature. Use the power of Area Code/Exchange Control to provide toll-free calling to your customers if your geographic market does not serve all exchanges within an area code. Use this feature to offer a nationwide toll-free number, and then route calls to the location nearest the caller.
Time of Day Routing — This feature allows you to have one toll-free number but route calls to different locations at times you specify. You can take advantage of time zone differences to expand your business day and then route calls to a 24-hour call center when all your locations are closed. Time of Day screening allows you to accept toll-free calls during your hours of operation.
Day of Week — With Day of Week Routing, your toll-free calls are sent to destinations you specify depending on the day the call is made. For example, if your locations are closed on the weekend, you can have calls on Saturday and Sunday routed to your call center. With Day of Week screening, your toll-free calls are treated with a courtesy announcement on the days outside of your business operations.
Day of Year — This feature allows you to route your toll-free calls to a different location on the days that you specify. You can use this to route calls to your call center when your locations are closed for a holiday. Based on the days you specify, Day of Year Screening will treat your toll-free calls with a courtesy announcement when your location is closed for a holiday.
Call Allocation — With Call Allocation, you maximize personnel and facilities by distributing calls to your toll-free number across locations. You specify a percentage of the calls for each location, matching your call volume to each location's capabilities.
AireSpring has more toll-free service options for you, too many to cover on this site.
Please contact AireSpring sales representative for more information. Call 1-888-389-2899.
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