TeleBlock®

  1. Main Info
  2. Path of Teleblock Calls
  3. Features And Functionality

FEATURES AND FUNCTIONALITY:

  • Automatic updates to available federal, state and wireless DNC lists in accordance with update mandates
  • Selection and deselection of federal, state and wireless DNC lists for subscribers that are exempt federally or on a state by state basis
  • Full add, delete and modify capabilities of subscriber’s proprietary in-house list
  • Number overrides or the ability to ‘allow’ calling to specified numbers that may appear on any observed do-no-call lists
  • Print, save, search, upload and download functionality for subscriber’s 'allow' and 'disallow' lists
  • Changes to 'allow' and 'disallow' lists are date stamped, as well as tracked with the User Name of the Administrator or User that made changes
  • Typically 15 minute updates on all subscriber generated changes to their proprietary DNC database
  • Searching mechanism that will report whether or not a number appears in the entire DNC database and,    if so, where (i.e. 'allow' list, 'disallow' list, applicable state list, federal list, wireless list, etc.)
  • Add, delete and modify the user profiles for all database Administrators and Users
  • Change password on a per Administrator and per User basis
  • Display ANIs and AUTH Codes subscribed to TeleBlock®
  • Display and modify location and contact information for any office subscribed to TeleBlock®
  • Customized 'restricted number' messaging
  • Subscribers can generate, view, print and download customized calling reports via ‘Reports’ functionality. Reports are dictated by the subscriber and are based upon the selected calling campaign, the originating ANI or Auth Code and a ‘from’ and ‘to’ date and time. Data is archived on-line for 3    months (and by request thereafter). Reports options -
1) ‘General Reports and Graphs’ - Features general calling reports and pie charts
 
  • Number of Calls Made
  • Number of Calls Allowed
  • Number of Calls Blocked
  • % of Calls Blocked
2) ‘Call Detail Reports’ - Features the actual call by call data
 
  • All Calls
  • Calls Allowed
  • Calls Blocked

 

 

 

 




  • Campaign List Managerѕм (CLM), a list management feature designed for teleservices companies that  call on the behalf of multiple sellers and requires real-time screening and blocking against multiple seller specific Do-Not-Call databases
  • New Campaign List Controllerѕм, a list management feature that works in conjunction with the CLM    feature by allowing sellers to control, customize, administer and grant access to their proprietary DNC    database to authorized third-party vendors and subcontractors
  • Wireless Number Blockingѕм, empowers TeleBlock® subscribers utilizing "automatic telephone dialing systems", predictive dialers included, to screen and block their outbound calls in real-time against a database of numbers ported from wireline to wireless service updated daily by list administrator
  • DialerID®, gives subscribers the ability to change the 10 digit Caller ID number being transmitted by    each TeleBlock® subscribed telephone line or trunk group via their proprietary web GUI interface
  • Many upgrades not yet in production, but are planned for deployment in the future.

Be Call Compliant, Not Call ComplacentSM