End-to-End Quality of Service
While many cloud phone solutions leave you with no choice but to rely on the public internet, AirePBX offers fully managed connectivity over AireSpring’s owned and operated nationwide advanced IP network. Receive consistent voice quality with end-to-end Quality of Service (QoS) and 24/7 network monitoring.
Professional On-Site Installation
AireSpring pre-configures your equipment and dispatches a trained technician to perform professional on-site installation and testing of IP phones, routers and switches to ensure that your communications system works perfectly.
With AirePBX, you can work from your desk phone, smartphone, tablet, desktop computer, or laptop. Seamlessly switch between your office and mobile devices during live calls for ultimate unrestricted mobility.
24/7/365 Network Monitoring
With the AirePBX Cloud Phone System with managed connectivity, our Network Operations Team (NOC) monitors and manages your traffic 24 hours a day, 365 days a year. We work to ensure that any potential issues on your network are pre-emptively identified and addressed before they affect your communications.
We offer two product packages designed for distinct business needs, AirePBX Business and AirePBX Enterprise.
AirePBX Business contains everything you need in a hosted PBX solution, providing your office with consistent, high-quality communications at a competitive price.
AirePBX Enterprise is built for businesses where employees need to be able to make and receive calls from anywhere, anytime. The Accession Mobile client allows for mobile productivity and a dynamic communications environment.
AirePBX Call Center
Strengthen your support and sales departments with the key features of an inbound call center.
Real Time Wallboard.
Display real-time statistics on any large format monitor or TV.
Monitor, Whisper, Barge.
Proactive supervisor monitoring and engagement of agent calls.
MLHGs and Business Groups.
Expanded Multi Line Hunt Group (MLHG) functionality makes call routing easy.
View calls in queue, wait time, and call details including originating queue.
Agent Activity Codes.
Supervisors can manage and report on agent activities.
Call Disposition Codes.
Identify and report on individual calls, labels are viewable by agents and supervisors.
Ad-Hoc & Scheduled Reports.
Automatically generated reports lets managers and executives make data-driven decisions.
Make your receptionist unstoppable with the AirePBX Reception Portal.
Receptionist Portal eliminates the hassle of using a physical sidecar to transfer, route, and organize calls in the office. Using a simple, click and drag interface you can assign calls to agents or specific queues. From a single screen, the receptionist gains a bird’s eye view of all office phone activity. The AirePBX Receptionist portal is also fully SIP compliant and will work with any softswitch, IP PBX or SIP proxy.
Use the receptionist dashboard to route incoming calls and monitor calling activity.
Drag and Drop Calls.
Transfer calls to specific agents simply by dragging and dropping.
Multi-line Hunt Groups.
Use your existing AirePBX MLHGs to route incoming calls to specific queues or business groups.
Instant messaging capabilities allow for seamless attended transfers to agents.
All On One Screen.
A single screen shows everything – incoming, outgoing, and live phone calls.
Further enhance your communications potential with additional, optional features for your AirePBX solution.
Automatic Call Recording
Automatically record and save all of your calls. Recordings can be easily reviewed and exported from our simple online portal.
Send and receive SMS messages using your PBX number or short codes and respond using your email account.
Dedicated AireFAX internet fax lines are now available. Send and receive fax as email from your computer, smartphone, or tablet.
All users of AirePBX enjoy the benefits of the AireSpring Advantage
White Glove Service
AireSpring pre-configures and ships equipment directly to your customer’s location and dispatches a trained technician to perform professional on-site installation and testing of IP phones, routers and switches to ensure that your communications system works perfectly.
Eliminate Finger Pointing Between Providers
By having all services delivered by a single vendor on a fully managed network, you avoid the finger pointing and blame game that occurs when you have cloud communications services delivered by a different vendor than your connectivity (With AireSpring Managed Connectivity).
Largest Available Coverage
From Somerset, CA to Madill, OK to Moravian Falls, NC to New York City, we cover more locations than anyone else on our network with the largest combined footprint. We have local numbers available in over 198 countries worldwide.
Reliable and Diversified Network
AireSpring’s geo-redundant network provides true network diversity and supports disaster recovery options, allowing you to ensure business continuity.
Free Advanced IP Desk Phones
Why pay for phones when you can get them for free? AireSpring includes FREE next generation IP business phones with a 3 year contract. We also have plenty of upgrades, including video or touch screen phones, to keep every business satisfied.
Escalation List Up to Our CEO
We stand behind our service 100%! In fact, we’re so committed to ensuring complete satisfaction that we provide all of our customers with an escalation list giving you access to our executive management all the way up to our CEO.