CUSTOMER SUPPORT

AireSpring products are built to be robust and reliable. However, eventually, everyone needs a little support. When you need help, we want to make sure that your needs are met quickly and professionally.

www.customers.airespring.com
Anytime access to the AIRECARE advanced billing report management tools.

customerservice@airespring.com
For Billing, Credits, General Questions & Account Management
1-800-825-1055, option 2.

For Out of Service or Trouble Tickets, 24 hour 7 days a week. 888-288-5010, option 1. DO NOT EMAIL. You MUST call in the Trouble Report.

 


SALES OPERATIONS DEPARTMENT

Provisioning and modification of existing dedicated  orders  or service — T-1 or Toll Free (including switched additions to dedicated accounts) 888-899-2789 Ext.270

New Services: T1orders@airespring.com

Moves, Adds, Changes & Disconnections: macd@airespring.com

 


PREMIER ACCOUNT MANAGEMENT

Additional dedicated circuits for current and other locations; and general account assistance or disconnections. Please contact your Assigned Premier Account Representatives at 888-389-2899 (direct extension supplied with his/her individual contact information) or e-mail customerrelations@airespring.com

 


If for whatever reason our primary support staff do not meet your needs to your full satisfaction, please utilize our escalation procedure to obtain assistance from AireSpring’s highly qualified management team.

*** Escalation List (PDF) ***

Dedicated Escalation List

To save this file to your computer, simply RIGHT CLICK on the hyperlinked text above (for MAC users, hit Ctrl-Click) and select “save as” or “save target/link as”

 

GENERAL INFORMATION

Corporate Headquarters

6060 Sepulveda Blvd, Suite 220, Van Nuys, CA 91411, USA

General Inquiries: 1-818-786-8990 or sales@airespring.com
Wholesale888-389-2899 ext. 522 or sales@airespring.com