AireSpring products are built to be robust and reliable. However, eventually, everyone needs a little support. When you need help, we want to make sure that your needs are met quickly and professionally.
Anytime access to the AIRECARE, advanced billing report management tools.
For Billing, Credits, General Questions & Account Management
1-800-825-1055, option 1 then option 3.
For Out of Service or Trouble Tickets, 24 hour 7 days a week. 888-288-5010, option 1 then option 1. - DO NOT EMAIL You MUST call in the Trouble Report.
SALES OPERATIONS DEPARTMENT
Provisioning and modification of existing dedicated orders or service -- T-1 or Toll Free (including switched additions to dedicated accounts) 888-899-2789 Ext.270
New Services: T1orders@airespring.com
Moves, Adds, Changes & Disconnections: firstname.lastname@example.org
PREMIER ACCOUNT MANAGEMENT
Additional dedicated circuits for current and other locations; and general account assistance or disconnections. Please contact your Assigned Premier Account Representatives at 888-389-2899 (direct extension supplied with his/her individual contact information) or e-mail email@example.com
If for whatever reason our primary support staff do not meet your needs to your full satisfaction, please utilize our escalation procedure to obtain assistance from AireSpring’s highly qualified management team.
*** Escalation List (PDF) ***
Dedicated Escalation List 03-21-13
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