Getting Creative with Hosted Phone System Find Me/Follow Me Features
Let’s face it, you’re busy. Busier than you’ve ever been perhaps. You’ve got a desk phone, a cell phone (or two), a home phone and some of you even keep a Skype or other VoIP number as well. When you are out and about, how do your callers find you? Do you list all your numbers on your business card? Are you frustrated checking 4 voice mail boxes throughout the day? There’s got to be an easier way! Thankfully, there is.
Many new hosted phone systems, such as AireSpring’s Cloud Hosted IP PBX, offer ‘Find Me/Follow Me’ features which track you down to deliver the call. When a call comes in, you can have your office, cell, and home phones ring, all together or in sequential order, which means your phone system tracks you down rather than the caller having to do all the work. There are clear benefits to making sure you never have to worry about missing calls when you’re away from your office phone.
Here are some less obvious, and even creative, uses of Find Me/Follow Me technology.
To start with, if you have access to multiple phones, you can set them all to ring at the same time and then choose which one to answer. For example, perhaps you would prefer not to use costly cell phone minutes when you receive a call while working at home. Since the call goes to both your cell and home phones, you can answer using the cheaper option.
Find Me, Follow Me also lets you use a single phone number as a way for people to reach all of your phones. Instead of having to give out personal numbers or cram three or more different numbers into the corner of a business card, you can give out a universal number which clients can use to reach you anywhere. Furthermore, with a single phone number, you can answer calls from home or your cell phone without anyone knowing you’re out of the office. This gives you the flexibility of carrying on professional communications from the location of your choice.
With many providers, the Find Me/Follow Me feature can be configured to ring phones sequentially. Meaning it will call your office phone and then ring your alternate devices in an established order. If a customer calls and the phone goes unanswered, then the call will automatically proceed to another phone until you either answer or it finally rolls to voice mail.
An unconventional, but effective, use of Find Me/Follow Me is in response to a disaster. If the office phone isn’t available, then calls can still be taken from one of the other phones set up to receive calls. This not only works as an emergency system to help employees remain in contact, but also helps in business recovery as you can still receive and respond to calls from customers. And since the phone system itself is hosted in the cloud, your phones will keep ringing even if your office is under water, snowed in, out of power, on fire, beset by aliens or any other tragedy you can think up.
Best of all, AireSpring’s service allows you to set up, change and configure your call options over the internet on any device you have available. Want your desk to ring first? No problem. Want to make your cell phone your primary device? Done. Want all of your devices to ring at the same time? Easy!!! The days of confusing phone configuration changes are over. All options are presented in easy to understand language and in a user friendly format.
These are just some of the ways in which Find Me/Follow Me can help you provide uninterrupted service to clients, both in emergency and everyday situations. How do you use Find Me/Follow Me?